In most cases, refunds will be issued to the original method of payment.įor in-store returns, Best Buy will process the refund immediately, except for those returns that require a refund by check (as detailed below).įor returns by mail, Best Buy will issue the refund within two weeks of receiving your item. If a store associate is unable to find a record of your purchase, a store manager will need to approve a no-receipt return - in which case you will likely be issued store credit if approved. If you can’t find your receipt, a store associate may be able to look up your purchase using your Best Buy Totaltech member information or the credit card you used to make the purchase. Keep in mind, the cost of any missing accessories may be deducted from your refund. However, Best Buy will process returns with open boxes, missing packaging, and missing accessories, representatives said. It’s best to bring your invoice or receipt and all original packaging and included accessories when making a TV return at Best Buy. TV returns fall under Best Buy’s standard Return & Exchange Promise, which applies to new, open-box, refurbished, pre-owned, and clearance items. If you are a Best Buy Totaltech member, you are eligible for an extended return period of 60 days. Best Buy TV Return Policyīest Buy accepts TV returns within 15 days of purchase or delivery, corporate customer service representatives said. You can still make a return without the receipt, without the original packaging, and without all of the included accessories - though you may receive store credit and/or a reduced refund. The Best Buy TV return policy allows for returns within 15 days of purchase or delivery.
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